ACTIONS

[Former Member]

Hi Gurus,

Iam new to CRM, can anyone please explain comprehensively the concept of

ACTION??

Thanx in advance.

With Regs,

SDN Member

[Former Member]

Hi Nand,

Action are defined to let some activity to take place with out any manual interaction. like account Manager has pproved a Campaign Budget and the Same mail has to be sent to the Campaign Manager informing about the same.

Or some thing like I have a sales order saved with out any errors and action defined will trigger the Print of the Order.

You can trigger followup activities and workflows also.

Processing Actions

1)Define an Action profile and assign it to a Transaction type.

2)For action a Schedule condition,Start condition should be fulfilled and Processing types(Smartforms,Workflows, Methods(BADI) are used to carryout the objective.

Please reward points.

cheers,

Muralidhar Prasad.C

[Former Member]

Hi Vimal,

Actions are used to<b> automate</b> your processes. For Eg:

1. You want the status to set to completed, when the contract validity gets over

2. On start of every month an order should get generated from a contract

3. Send an e-mail whenever the SLA's are breached

etc.

WIth every action you can have conditions attached. As in my first example, the condition will be contract validity is completed etc.

For the customization required for the same u an refer CR100 or help.sap.com

WIsh the information is useful.

Regards,

Shalini Chauhan

[Former Member]

Hi SDN Member,

You will find a documentation concerning actions in the SAP Help:

http://help.sap.com/saphelp_crm50/helpdata/en/54/238e39e1ba3541e10000000a11402f/frameset.htm

I hope to have helped you with this information

regards,

Valérie