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E-Mail page in IC Web Client

Hello All,

I am facing a very strange problem. After launching IC Web Client, when I click on the e-mail link in the navigation bar the E-Mail page appears with all the fields greyed out.

After clicking on the "New E-Mail" button at the bottom of the screen, sometimes the E-Mail (New) page appears with editable fields, and sometimes the E-Mail page appears with non-editable fields.

What could be the reason?

Also is there a way by which I get the E-Mail (New) page with editable fields the very first time I click on the E-Mail link in navigation bar.

Please guide.

Regards,

Khushboo

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