Linking SLFN to ZDCR

[Former Member]

Hi,

I had managed to successfully created customerize change request ZDCR. Tested ok.

However, when i try to trigger zdcr from a service desk message via Action-> Create Change Document. It creates sdcr instead of zdcr.

How or where do you configure in slfn to trigger zdcr?

Best Regards,

Raymond

[former_member789970 · Accepted solution]

Hello

Try this:

Transaction <b>CRMC_ACTION_DEF</b>, find <i>Action Profile</i> AI_SDK_STANDARD (if you you use standard one). Then in tree go to <i>Action Definition</i>, find your action, select it, in tree choose <i>Processing Types</i>. I think that there will be method CRM_DNO_ORDER - change <i>Processing Parameters</i> to needed value

Regards,

Vadim

[Former Member · Accepted solution]

Hi Raymond,

here's what you have to do

Go to SPRO, and follow this path:

SAP Solution Manager > Configuration > Scenario-Specific Settings > Change Request Management > Extended Configuration > Change Transaction > Transaction Types > Make Settings for Change Transaction Types

click on Make Settings for Change Transaction Types, select SLFN and double-click on Copy Control Rules.

change SDCR to your ZDCR.

This way, when you select create change document action from the service desk message, it will create your own change request.

let me know if this helped.

Salpi

[Former Member · Accepted solution]

Hi,

Thanks. It's working now.

Best Regards,

Raymond

[Former Member · Accepted solution]

Hi Raymond, it's good to reward points for helpful answers and solved issues.