CRM and ECC 6.0

[Former Member]

Hi Gurus,

Can any one tell me the difference in functionalities between crm and ecc 6.0?

Or ecc6.0 is integrated with crm?

What all functionalities of crm can be configured through ecc 6.0?

Whether we require a seperate crm system like the R/3 4.7 and connect it through the middleware

Please suggest at the earliest

Thanks in advance

Ajay

[Former Member · Accepted solution]

Ajay

The requirement of having CRM(or ECC R/3) systems depends upon your project plan.

Basically If your project is purely ECC specific, no need for CRM.

And most of the CRM Porject has ECC( even 5.0) as their BackEnd !

Finally we need to Integrate ECC with the CRM using

<a href="http://help.sap.com/saphelp_crm50/helpdata/en/c7/95fc381478ab6fe10000000a11402f/frameset.htm">CRM Integration Services</a>

Thanks

<b>Allot points if this helps!</b>

[Former Member · Accepted solution]

hi,

you mean to say that still u require a seperate crm system if you want to configure the crm processes? and ecc6.0 still will be used as a seperate system.

thnks

ajay

[rekhadadwal · Accepted solution]

Yes Ajay,

CRM requires a backend ECC system for delivery related functions.

Hope this will help

Regards,

Rekha Dadwal

<b>You gain a point for every point that you reward. So reward helpful answers generously</b>

[Former Member · Accepted solution]

Hi Ajay,

ECC 6.0 and CRM do exist as separate Boxes.

To configure CRM Processess u will require a separate CRM system which will have to be integrated with the Backend ECC using CRM Middleware.

Regards,

Shalini Chauhan

[Former Member · Accepted solution]

hi why iam asking these quetions is that there is a component called fexible real estate management in ecc6.0(RE-FX).which has all the bp functions also i had read in the solution map of ecc6.0 about opportunity managemnt and account and contact management which is a crm functionality.So need more specfic in depth answers

thanks

ajay

[rekhadadwal · Accepted solution]

Hi Ajay,

This question could have saved us all this efforts

Btw, opportunity management is used to capture the potential customers info. It helps to capture the buying pattern, the source from which this opportunity is captured, the probability of winning the order. Also we can maintain the various stages of Oppoprtunity and the activities that need to be performed in each phase. You can also maintain the competitor info in opportunity.

Also if you are using PCUI, the opportunity created in CRM5.0 using PCUI can be created as Sales Quotation in ECC.

The opportunity is not replicated in ECC otherwise.

The opportunity can be then followed up by sales order which can then be replicated into ECC.

More info is available on http://help.sap.com/saphelp_crm50/helpdata/en/5b/60c565c63d5a4d8200472b6008eb92/frameset.htm

Hope this will help

Regards,

Rekha Dadwal

<b>

You gain a point for every point that you reward. So reward helpful answers generously</b>

[Former Member · Accepted solution]

Rekha,

Thnaks for the input,but again you are talking of the crm functionality which even iam aware of.In ecc6.0, in the financials,there is the topic of fexible real estate management which has all the bp settings

My client is of real estate industry.so if they dont have crm ,what all fuctionalities of crm can be configured by the client in the ecc6.0 system.

Hope this time i will get the correct answers from you all guys

<b>I dont want the functionalities of CRM</b>

thnks in advance

ajay

[rekhadadwal · Accepted solution]

Ajay,

If your client doesnot have CRM, still he can use Interaction center functionality for service notifications in CS, ITS can be used for the web enabled sales and service requirements. Lease Contracts can be created, lease orders can also be created. But there is no scope to create an opportunity and activities in ECC so you will not be able to create the same.

Hope this will help

Regards,

Rekha Dadwal

<b>You gain a point for every point that you reward. So reward helpful answers generously</b>

[Former Member · Accepted solution]

Hi Ajay,

Oppty mgt is recommended for any Org if the number if employees(Sales) working for an organization is more and the probability that a Sales order is cancelled by the customer is more.

There are certain phases associated with oppty and the Sales Rep will make a check list of them and the Sales Representative will refer the Sales Assistant to get the list of Activities done at each phase.

Please reward with points.

regards,

Muralidhar Prasad.C

[rekhadadwal]

Hi Ajay,

ECC6.0 can be integrated to CRM using Middleware similar to R/34.7

And CRM can perform the marketing, sales and service functionilty. The features that ECC has in addition to these is HR, MM, PP, FI-CO which are not available in CRM.

CRM can perform the creation of sales orders but delivery can not be performed in CRM and requires backend ECC.

Hope this will help

Regards,

Rekha Dadwal

<b>You gain a point for every point that you reward. So reward helpful answers generously</b>

[Former Member]

hi rekha,

Thanks for your spontaneous reply.I can see that you really are helping out all those guys here.

Iam a crm sd/crm consultant.So you can reply to my question in more depth regarding the configuring the crm processes in ecc6.0

Thanks in advance

ajay

[rekhadadwal]

Hi Ajay,

Well, if you are going to work on the CRM Sales (SD/CRM) then, you will have to see that

1. The presales activities like leads, sales inquiries, sales quotations, opportunities and sales orders can be created in CRM.

2. The CRM doc will have to be replicated to ECC for delivery and billing. Billing is also possible in CRM but it is preferred to be performed in ECC in 99% of the cases.

3. The Customers, Products and Sales Orgs created in ECC can be downloaded into CRM using the middleware objects.

4. The pricing procedures can be created in ECC and downloaded to CRM for use.The Routines can't be downloaded and need to be rewritten in CRM.

5. The transaction docs to replicate to ECC, require the same doc type to exist in both the systems, same item categories, item cat determination, number ranges. The internal number range of CRM should be used as external number range for the same number range.

6. Schedule lines are not available in CRM. Need to be taken care of in ECC.

Hope this will help. Else if you still have query, kindly elaborate what you are actually looking for

Regards,

Rekha Dadwal

<b>You gain a point for every point that you reward. So reward helpful answers generously</b>