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CRM and ECC 6.0

Hi Gurus,

Can any one tell me the difference in functionalities between crm and ecc 6.0?

Or ecc6.0 is integrated with crm?

What all functionalities of crm can be configured through ecc 6.0?

Whether we require a seperate crm system like the R/3 4.7 and connect it through the middleware

Please suggest at the earliest

Thanks in advance

Ajay

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Former Member
Former Member replied

Ajay,

If your client doesnot have CRM, still he can use Interaction center functionality for service notifications in CS, ITS can be used for the web enabled sales and service requirements. Lease Contracts can be created, lease orders can also be created. But there is no scope to create an opportunity and activities in ECC so you will not be able to create the same.

Hope this will help

Regards,

Rekha Dadwal

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