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Offline approval isssue

Hi ,

We are on SRM 5.0 ,SP: SAPKIBKT06. We want to use the offline approval process.We have done the following

1. Config SMTP as per note 455140.

2. Setup the user email id's ,Attribute "forward work item" to "X".


When shopping cart is created ,an email is sent to the approver to his outlook email id.This part is working fine.

But when the email is opened for viewing it is blank with just the subject filled.For example the email subject would say,

"Approve shopping cart of with value 109.000,00 USD". But nothing in the body of the email.Its blank.

Any feedback would be appreciated.



Former Member
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