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ADS Error when trying to open Benefits Confirmation Statement

Former Member
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Hello,

I am on EP7.0 NW04s ECC6.0 and trying to open Benefits Confirmation Statement in ESS and when clicking on it I get the following error with the SAP GUI in the portal saying :

ADS : Request Start Time : Tue Oct 09 13:43:00 CDT 2007(200101)

and this is happening only for one UserId.

I wonder for the cause for this.

Any help would be highly appreciated.

Message was edited by:

SubhashTripathi

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
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If those users are unable to open any of the ADS based applications? check if they are able to open the services on some other machine(where its working for others).. if that's the case check if you have installed required viewer on machine.

hope this helps

rgds

Former Member
0 Kudos

Hi Subhash,

Please check in your visual administrator to see whether you have <u>properly installed</u> the credential file for Reader Rights . Do this as described in "Installing and Configuring Credentials" in the Adobe Document Services Configuration Guide and note 736902.

Regards,

Shyam.

Former Member
0 Kudos

Hello Shyam,

I could not reply to you earlier ...but why this is happening for some userids and not others....

Please reply.