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CRM 5.0 - IC WebClient - Follow-up Details

Hi

In Interacton Record if I want to create a follow-up transacton I can select Follow-up then Follow-up Details. This alows me to input a number of descriptions against the Follow-up.

In Service Ticket I only have the option to select Follow-up, is there a way to configure the screen so that I can use Follow-up Details

Thanks

Points warded for the right ansder.

regards

Panduranga

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