CRM 5.0 - IC WebClient - Follow-up Details
In Interacton Record if I want to create a follow-up transacton I can select Follow-up then Follow-up Details. This alows me to input a number of descriptions against the Follow-up.
In Service Ticket I only have the option to select Follow-up, is there a way to configure the screen so that I can use Follow-up Details
Points warded for the right ansder.