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problem with Service Desk in SM4.0


I configured Service Desk in system SM 4.0 being guided this blog for SM 3.2 [original link is broken] [original link is broken] [original link is broken]

The Situation is such: messages in standard transaction DSWP are not displayed BUT if to look on transaction DNOTIFWL there all messages are! Suppose, this means that messages transfer is success! But messages do not get in standard transaction.. In what there can be a problem?

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Alex Yudin



You use you own defined Business Transaction for creating Support Desk Messages, like ZLFN?

In DSWP you can select which messages you wants to display isn't it? Like all my open messages, Messages to be processed by me?

In fact, these filters are using the default Business Transaction SLFN. In CRM_DNO_MONITOR, you have to define your own variants. These variants can than be used also in DSWP.


Remy Piets

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