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No users are shown for Service Desk functionality in SOLMAN 4.0


I would like to set up the business partners for Service Desk in SAP Solution Manager.

If I choose the solution and execute "Edit --> Create Business partner" for the SAP R/3 4.7 then I get the warning “no users are shown under the system”.

For the SAP SRM 5.0 I get only one user (SOLMAN<SID><CLNT>), meanwhile I set the data selection to blank.

I also copied the user account of SOLMAN<SID><CLNT> to the user test with no success.

I have assigned the Object S_RFC_ and S_USER_GRP.

The users have also the profile SAP_ALL.

How can this problem be solved?

Thank you very much!



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