No users are shown for Service Desk functionality in SOLMAN 4.0

[Former Member]

Hello!

I would like to set up the business partners for Service Desk in SAP Solution Manager.

If I choose the solution and execute "Edit --> Create Business partner" for the SAP R/3 4.7 then I get the warning “no users are shown under the system”.

For the SAP SRM 5.0 I get only one user (SOLMAN<SID><CLNT>), meanwhile I set the data selection to blank.

I also copied the user account of SOLMAN<SID><CLNT> to the user test with no success.

I have assigned the Object S_RFC_ and S_USER_GRP.

The users have also the profile SAP_ALL.

How can this problem be solved?

Thank you very much!

regards

Thom

[Former Member]

Thank you very much!

The problem is solved!

Im my case was necessary to apply SAP Note 1055630.

I have assigned the role "SAP_SM_S_USER_GRP" to the user with RFC_READ connection, refreshed the last alert in DSWP and tha is.

regards!

Thom