Alerts in CIC

[Former Member]

Hi All,

We have a scenario where the client wants 'Temporary Alerts' to be defined for a period of time (example, for a customer who has a high priority issue open).

Does anyone has any idea on how this can be achieved ?

Thanks in advance

[Former Member · Accepted solution]

Hi Jay,

In order to give alerts :

1. The first pre- requisite is u must have an event to trigger an alert.

2. You can modify the alert class to define when you wish the alert to come ( basically the time after the event has occurred).

OR

1. You can have a background report running which will find out the the open issues of high priority and raise events.or you can even send mails to the agents or team lead to inform about the open issues of high priority.

Wish the information is useful.

Regards,

Shalini Chauhan

[Former Member · Accepted solution]

Hi Shalini,

Could an entry in a field or attribute maintained in the system, be used as an event to trigger an alert ?

best regds

Jay

[Former Member]

Hi Dee Jay,

If you are using the SAPGUI CIC then you could use the alert modeler for this:

CRM-> Interaction center WINclient-> component configuration-> Hidden component -> Alert modeler.

Jan