Help-Create Support Message In SAP

[Former Member]

Hi,

When iam creating a new message from Help-Create Support Message it is throwing the error message as 513. Can anyone help me in the mentioned issue.

Regards,

Mirza Kaleemulla Baig.

[DoloresCorrea]

Hi Mirza,

Please check the following:

- Check that the users used to create the support desk message has the

following authorizations.

SAP_SUPPDESK_CREATE

- Can you please attach the contents for the table BCOS_CUST in both the

solution manager system and one of your satellite systems.

This table must show this entry at least:

OSS_MSG W NONE CUST620 1.0

- Check also note 1011376

Hope this helps,

Dolores

[Former Member]

the shown content of table BCOS_CUST is just from SolMan

but in the Client Systems the content should look like:

OSS_MSG W SM_<SID>CLNT<###>_BACK CUST620 1.0

where CUST### should look like the release of your SolMan

so ist may be: CUST700 but this should be equal at all the connected Systems

SolMan and it's Clients

[Former Member]

Hi,

Do you know how can I forward one problem message from Support Level 1 to Support Level 2... both defined with PPOMA_CRM? Is it possible to have automatically the same support team determination ?

Thanks,

Ionut