Undo link between service ticket

[Former Member]

Dear experts,

By using CRM 5.0 and IC WebClient, one of our user managed to create a link between 2 service tickets in the production system. What is the procedure to delete this link?

Thanks in advance

Stephanie

[Former Member · Accepted solution]

Thanks Shalini. Is there a report or T-code that I could use? It did happen only once (and we don't know how). So, we'd rather not to create a programm for that.

Thanks a lot

Stephanie

[Former Member · Accepted solution]

Hi Stephanie,

Try executing the function module providing it the required attrbute. It shall help you out.

Regards,

Shalini Chauhan

[Former Member]

Thanks again Shalini. Unfortunately if we want to just call the function module in test mode we can not enter values in the table => a small report needs to be written.

[Former Member]

Hi Stephanie,

Could you send me by mail the report you did to delete the link with the FM CRM_DOC_FLOW_UPDATE_DU to mail tpetit70@hotmail.com

Thanks a lot,

TPT

[Former Member]

Hi,

Can you please send me th report too?

rjpiets@hotmail.com

Thanks a lot.

[Former Member]

Hi Stephanie,

In order to remove the link between the two service tickets, you will have to use function module CRM_DOC_FLOW_UPDATE_DU . This shall help you in removing the link between the two transactions.

Regards,

Shalini Chauhan