Service desk configure Dependant messages
Would anyone know if the following is possible for service desk functionality in SOLMAN 4.0 SP12 and how to configure plse.
I want to create a Global message (Parent) and attach dependant messages to it (I have configured this and it works) BUT when I close the Global message all the dependant messages should automatically close.
I tried doing this via an action profile but when I close the global messages it somehow doesn't seem to close the child calls (i.e. dependant messages).
Your help and opinion would be appreciated.