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Service desk configure Dependant messages

Would anyone know if the following is possible for service desk functionality in SOLMAN 4.0 SP12 and how to configure plse.

I want to create a Global message (Parent) and attach dependant messages to it (I have configured this and it works) BUT when I close the Global message all the dependant messages should automatically close.

I tried doing this via an action profile but when I close the global messages it somehow doesn't seem to close the child calls (i.e. dependant messages).

Your help and opinion would be appreciated.


Former Member
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