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IC Web Inbox and inheritance

Dear expert

In our org. model, we have one main org. unit and several org. units branched beneath (sub-structure).

When an incoming email is 'unprocessed', it can be seen by all users assigned under the main org. unit or under the org. units branched beneath. But if the email is 'in process' or 'completed', then only people within the same group can see the emails. Is it an error of the system or something is missing in the configuration?

We are using CRM 5.0 and the IC Web Inbox to process incoming emails.

Thanks a lot in advance

Stephanie

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