Minimum Order Surcharge Issue -Urgent-
We have an issue with minimum order surcharges. Our minimum order value is $2500.00. This is the scenario.
1) We create a sales order let's say with 10 line items (totaling $3400.00, so we minimum order surcharge should not be active).
2) We partially delivered and billed the items on the sales (let's say line items 1-7).
3) Our customer changed their mind and did not want one of the items that has not been delivered yet, so we delete the item from the sales order. (Order total now is $3200).
My issue is when we do this, the minimum order surcharge is active when it should be, because the total order value is above $2500. We should be able to delete items off the sales order, without having to worry getting chraged a surcharge fee. Why is it charging the minimum order surcharge when we do this? Is there a setting in SAP that I can modify to make this work, via condition type, etc?
We are on SAP 4.7c
Any help will be greatly appreciated and pts. Thank you for your time!