on 10-08-2007 2:42 PM
Hi all
I want to do free of charge replacement within certain time, if the customer returning damage goods.
plz tell me the complete process i.e. the free of cost order to billing and also the report.
Thanks
Hello Ispit,
For creating a subsequent free of charge delivery you can reference return order.
Order type used is SD, then you can create delivery, delivery type is LF.
Invoice is created using invoice type F2.
Hope it helps.
Regrads,
Priyanka
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Hi Ipsit,
When the customer is returning damaged goods and if you need to send the goods again without charging him then the process is known as Subsequent Delivery Free of Charge.
The standard document type is SD. Create an order using this document type and then a delivery using document type LF.
Regards
Nadarajah Pratheb
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Hi Ipsit,
You can use either the original order or the return order. I would recommend to go with the return order so that the subsequent delivery free of charge would only be for those items and quantity returned.
The invoice would have been created already for the original order so there is no need to create another billing document. However if you wish to have one check if a proforma invoice can help you.
Regards
Nadarajah Pratheb
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