Dunning - Based on Credit Rep Group
We are currently having 4 Dunning levels. Once the customers reach the 4th dunning level, the credit team will check the accounts and identify some accounts from the list of customers having dunning level 4 and change the Credit Rep Group in the credit master. So next time when they do the dunning run, legal notice should be sent to these customers who Cr Rep Group has been changed.
This Cr Rep Group field (KNKK-SBGRP) is not available in the free selection. So not able to select these customers based on that value.
Someone suggested to use one more dunning level, Even if we use an additional dunning level, for issuing Legal notices, how can we stop other customers in the level 4 from reaching level 5?
So can anyone pl help me how to tackle this issue.