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Regarding ccms alerts

hi all,

in our production environment each time some queues are getting blocked at that time we are getting alerts when we go to smq2 and smq1 or sxmb_moni we are not able to find that blocked queue and thier error messages ..

i think that its automatically unblocked ..after retry .

I need the exact reasons why the queues will block and also the reason for the situation's i'm facing for above explained scenario

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