Purpose
Creating a credit or debit memo request enables you to create credit or debit memos based on a complaint.
Process Flow
Create a sales document with the order type for a credit or debit memo request. You can create the debit or credit memo requests in the following ways:
– Without reference to an order
– With reference to an existing order
Here you enter which order the complaint refers to.
– With reference to an invoice
Here you enter which invoice the complaint refers to.
In all cases, you specify the value or quantity that should be in the credit or debit memo.
You can block the credit or debit memo request from being billed in Customizing. Go to Sales ® Sales Documents ® Sales document header ® Define sales document type and select the billing block field in the billing section.
This request can later be reviewed along with similar ones, - if necessary, by another department. The request for a credit or debit memo can then be approved or rejected.
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