No users are shown for Service Desk functionality in SOLMAN

[Former Member]

Hello!

I would like to set up the business partners for Service Desk in SAP Solution Manager.

If I choose the solution and execute "Edit --> Create Business partner"

no users are shown under the system.

Especially for the SAP R/3 4.7 system it is the case.

If I change the data selection for an earlier time or leave blank, the situation does not change, meanwhile I have enough users in the satellitesystems.

<b>How can this problem be solved? </b>

Thank you very much!

regards

Thom

[Former Member]

Hi,

Answering your question!

Ans. 1. Either user should have SAP_ALL + S_RFC.. it is very important to have S_RFC object. SAP excluded S_RFC from SAP_ALL for the security reason.

or , any user should have authority to create and delete users + S_RFC, S_RFCACL & S_T-CODE.. I just did my setup, so I remember after searching for long long....

Ans. 2. you need the following RFC's for sattelite system;

>>> SM_<SID>CLNT(CLIENT#)_READ

>>> SM_<SID>CLNT(CLIENT#)_TRUSTED

>>> SM_<SID>CLNT(CLIENT#)_TMW

you should see them in solman sm59.... make sure you use proper user with proper OBJECT. other wise, u'll see bunch of dumps every hour.. Let me know if you need any other help!!

Thanks,

I hope this will fix your problem

[Former Member]

Hi Thom,

When U "Create Business Partner", U need to Select "RFC" for the satellite System. Make sure the RFC user has "SAP_ALL" in the satellite system.

This should solve your proble.

[Former Member]

Dear Admin,

can you anwer two additional questions to your answer:

Why should the users have the SAP_ALL profile?

Which RFC do I need for the satelite systems?

Thank you

regards