How to cancel an order with service item - Reg

[Former Member]

Hi,

We have invoiced an order for one service item later we have cancelled the invoice and order status has become as open.

We have to cancel that order without deleting it.

We rejected the line item despite it is showing as open order due for billing. Please let me know How can we cancel the order without deleting it.

Thanx & Regards,

Sp.Balaji

Message was edited by:

balaji soundarapandian

[Former Member]

Hi,

It should not be open once you have rejected the line item by giving a reason for rejection for the sales order line item.

Go to the sales order and Go to Environment --> status overview, you can see the status of the order with respect to header ans well as item. Check this, you can userstand why it is open.

Prase

[Former Member]

Hi Prase,

Thanks for your reply, Checked the status overview also, it shows item is fully rejected and open for billing.

While generating billing due list the orders which are rejected by us is also reflecting as due for billing.

Where as if we are rejecting any deliverable items in order it is not showing as open order.

Please help.

Thanks & Regards,

Sp.Balaji