Urgent help - Punch out

[Former Member]

We are having a punch out issue with one of our suppliers catalog. We could log on to their portal linked with us, <b>but we are getting a suppliers general Portal page when we click return to requisition</b>, instead of returning the items to our shopping cart from the suppliers .

The supplier is saying there is a problem with HOOK_URL.

My question: Who should maintain the HOOK_URL? Supplier or Customer?

we did not make any configuration changes on our side though.

Thanks for your help.

[masa_139]

Hello Nag,

Please use httpWatch or other log tool for http communication and check the HOOK_URL parameter in POST method. SRM generates HOOK_URL value and passes to supplier catalog with logon information. Supplier catalog returns items to received HOOK_URL.

Regards,

Masa

[Former Member]

Hi

The HOOK_URL should be directed to your shopping cart screen (Tx. BBPSC02) while transferring the items from the supplier catalog. Check with your supplier, currently where HOOK_URL is pointing to.

Rgds

Reddy.

[Former Member]

The HOOK_URL is pointing to us only, but the items are not returning to us.

Is there any way to Debug this, if yes, how?

I check with supplier they are saying it is a dynamic HOOK URL, what did he meant? SAP doesn't support dynamic HOOK URL?

Thanks for your help.

[Former Member]

Hi

Check the html form <b>returncart</b> whether the catalog items are returning back to shopping cart. Check the <b>action</b> parameter of this returncart form, what value is paased into this. This should be directed to your SRM applicatin.

Rgds

Reddy.

[Former Member]

CHECK IF YOUR CATALOG IS OCI COMPLIANT