Dupilcate approval issue

[Former Member]

Hi Friends,

Whenever level one approve the shopping carts, Level two will receive duplicate email notifications (some time 2 and some 4) in "outlook" in his/her inbox

This issue is for specific user

Kindly help

Thanks

[Former Member]

Thanks

[khan_voyalpadusman]

Hi,

what is the workflow you are using?

is it classic workflow (or) N Step Badi workflow?

How many approvers are involved in the second level? if there are more than two approvers at the second level , please check wether the approver has been maintained as substitute of the other.

[Former Member]

Hi,

Yes, It is classic scenorio

There is only one secondary approvar

There was one SUBSTITUTE and its validity is over

Thanks

[Former Member]

Hi

<b>You may want to utilize report RSWUWFMLEC which can be used to send external emails for open workflow workitems. You have the option to send email 1 per workitem or compile and send 1 per user per program run. See the program documentation for typical uses and requirements for this program.</b>

<u>We use this program to notify approvers of pending approval work items in addition to the notifications mentioned in the config below -></u>

SRM Server --> Cross Application --> Workflow --> define recipient of notification.

(Here You can define the email notification in SRM - SPRO customizing)

<b>Incase you want every end-user receive all his/her notification in Outlook inbox, then please do following steps :-</b>

1- Define additional parameter in profile instance:

PROT=SMTP, PORT=25, EXTBIND=1, TIMEOUT=900

[ Please refer to OSS note 455140 - Section -> Profile parameters]

2. Activate SAPCONNECT (Transaction SICF)

3. Transaction SCON - define node SMTP (specify mail server, port, codepage, internet as supported address, "*" as address area

4. Define job for mail sending

5. Assure that all users have e-mail in their master record

6. You need to maintain domain using transaction SCOT.

From menu -> Settings ->Default Domain. ( If your company mail id is say abc@yahoo.com) then define domain as yahoo.com.

7.If your system is configured to send e-mails, then you need to check the attribute FORWARD_WI on PPOMA and then schedule a report RSWUWFMLEC to send E-mail notification for new work items.

<b>See Related links -></b>

Do let me know.

Regards

- Atul