Error when access User Administration / Identity Management

[Former Member]

The user 'administrator' is locked.

When I try to access User Administration / Identity Management area to unlock the 'administrator' user I got the following error:

Can anyone help me ?

#1.5#0050569F4EE700610000003F0000070400043B1305FE89C8#1190852804709#com.sap.security.core.wd.jmxmodel.JmxModelCompInterface#sap.com/tc_wddispwda#com.sap.security.core.wd.jmxmodel.JmxModelCompInterface#daniel.silva#498####531a11606c9011dcb22f0050569f4ee7#SAPEngine_Application_Thread[impl:3]_18##0#0#Error##Java###public void supplyUmeProperties(IPrivateJmxModelCompInterface.IUmePropertiesNode node, IPrivateJmxModelCompInterface.IContextElement parentElement)

[EXCEPTION]

#1#java.lang.reflect.UndeclaredThrowableException

at com.sap.security.core.jmx._gen.IJmxServer$Impl.getUmeProperties(IJmxServer.java:1199)

at com.sap.security.core.wd.jmxmodel.JmxModelCompInterface.supplyUmeProperties(JmxModelCompInterface.java:847)

at com.sap.security.core.wd.jmxmodel.wdp.InternalJmxModelCompInterface.supplyUmeProperties(InternalJmxModelCompInterface.java:506)

at com.sap.security.core.wd.jmxmodel.wdp.IPublicJmxModelCompInterface$IUmePropertiesNode.doSupplyElements(IPublicJmxModelCompInterface.java:3892)

at com.sap.tc.webdynpro.progmodel.context.Node.supplyElements(Node.java:408)

at com.sap.tc.webdynpro.progmodel.context.Node.getElementList(Node.java:351)

at com.sap.tc.webdynpro.progmodel.context.Node.createMappedElementList(Node.java:500)

at com.sap.tc.webdynpro.progmodel.context.Node.supplyElements(Node.java:395)

at com.sap.tc.webdynpro.progmodel.context.Node.getElementList(Node.java:351)

at com.sap.tc.webdynpro.progmodel.context.Node.createMappedElementList(Node.java:500)

at com.sap.tc.webdynpro.progmodel.context.Node.supplyElements(Node.java:395)

at com.sap.tc.webdynpro.progmodel.context.Node.getElementList(Node.java:351)

at com.sap.tc.webdynpro.progmodel.context.Node.createMappedElementList(Node.java:500)

at com.sap.tc.webdynpro.progmodel.context.Node.supplyElements(Node.java:395)

at com.sap.tc.webdynpro.progmodel.context.Node.getElementList(Node.java:351)

at com.sap.tc.webdynpro.progmodel.context.Node.getElements(Node.java:339)

at com.sap.tc.webdynpro.progmodel.context.Node.getElementAtInternal(Node.java:617)

at com.sap.tc.webdynpro.progmodel.context.Node.getCurrentElementInternal(Node.java:870)

at com.sap.tc.webdynpro.progmodel.context.Node.getCurrentElement(Node.java:877)

at com.sap.security.core.wd.navigation.wdp.IPrivateNavigationFrameView$IContextNode.currentUmePropertiesElement(IPrivateNavigationFrameView.java:161)

at com.sap.security.core.wd.navigation.NavigationFrameView.onActionSmallSize(NavigationFrameView.java:159)

at com.sap.security.core.wd.navigation.NavigationFrameView.wdDoInit(NavigationFrameView.java:97)

at com.sap.security.core.wd.navigation.wdp.InternalNavigationFrameView.wdDoInit(InternalNavigationFrameView.java:161)

at com.sap.tc.webdynpro.progmodel.generation.DelegatingView.doInit(DelegatingView.java:61)

at com.sap.tc.webdynpro.progmodel.controller.Controller.initController(Controller.java:215)

at com.sap.tc.webdynpro.progmodel.view.View.initController(View.java:398)

at com.sap.tc.webdynpro.progmodel.controller.Controller.init(Controller.java:200)

at com.sap.tc.webdynpro.progmodel.view.ViewManager.getView(ViewManager.java:690)

at com.sap.tc.webdynpro.progmodel.view.ViewManager.bind(ViewManager.java:536)

at com.sap.tc.webdynpro.progmodel.view.ViewManager.getView(ViewManager.java:705)

at com.sap.tc.webdynpro.progmodel.view.ViewManager.bindRoot(ViewManager.java:560)

at com.sap.tc.webdynpro.progmodel.view.ViewManager.init(ViewManager.java:155)

at com.sap.tc.webdynpro.progmodel.view.InterfaceView.initController(InterfaceView.java:43)

at com.sap.tc.webdynpro.progmodel.controller.Controller.init(Controller.java:200)

at com.sap.tc.webdynpro.progmodel.view.ViewManager.getView(ViewManager.java:690)

at com.sap.tc.webdynpro.progmodel.view.ViewManager.bind(ViewManager.java:536)

at com.sap.tc.webdynpro.progmodel.view.ViewManager.getView(ViewManager.java:705)

at com.sap.tc.webdynpro.progmodel.view.ViewManager.bindRoot(ViewManager.java:560)

at com.sap.tc.webdynpro.progmodel.view.ViewManager.init(ViewManager.java:155)

at com.sap.tc.webdynpro.clientserver.window.WebDynproWindow.doOpen(WebDynproWindow.java:311)

at com.sap.tc.webdynpro.clientserver.window.ApplicationWindow.open(ApplicationWindow.java:204)

at com.sap.tc.webdynpro.clientserver.cal.ClientApplication.init(ClientApplication.java:347)

at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.initApplication(ApplicationSession.java:668)

at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.doProcessing(ApplicationSession.java:268)

at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessingPortal(ClientSession.java:725)

at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessing(ClientSession.java:661)

at com.sap.tc.webdynpro.clientserver.session.ClientSession.doProcessing(ClientSession.java:227)

at com.sap.tc.webdynpro.clientserver.session.RequestManager.doProcessing(RequestManager.java:150)

at com.sap.tc.webdynpro.clientserver.session.core.ApplicationHandle.doProcessing(ApplicationHandle.java:73)

at com.sap.tc.webdynpro.portal.pb.impl.AbstractApplicationProxy.sendDataAndProcessActionInternal(AbstractApplicationProxy.java:739)

at com.sap.tc.webdynpro.portal.pb.impl.AbstractApplicationProxy.create(AbstractApplicationProxy.java:208)

at com.sap.portal.pb.PageBuilder.updateApplications(PageBuilder.java:1240)

at com.sap.portal.pb.PageBuilder.createPage(PageBuilder.java:340)

at com.sap.portal.pb.PageBuilder.init(PageBuilder.java:538)

at com.sap.portal.pb.PageBuilder.wdDoInit(PageBuilder.java:177)

at com.sap.portal.pb.wdp.InternalPageBuilder.wdDoInit(InternalPageBuilder.java:150)

at com.sap.tc.webdynpro.progmodel.generation.DelegatingComponent.doInit(DelegatingComponent.java:108)

at com.sap.tc.webdynpro.progmodel.controller.Controller.initController(Controller.java:215)

at com.sap.tc.webdynpro.progmodel.controller.Controller.init(Controller.java:200)

at com.sap.tc.webdynpro.clientserver.cal.ClientComponent.init(ClientComponent.java:429)

at com.sap.tc.webdynpro.clientserver.cal.ClientApplication.init(ClientApplication.java:345)

at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.initApplication(ApplicationSession.java:668)

at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.doProcessing(ApplicationSession.java:268)

at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessingStandalone(ClientSession.java:705)

at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessing(ClientSession.java:659)

at com.sap.tc.webdynpro.clientserver.session.ClientSession.doProcessing(ClientSession.java:227)

at com.sap.tc.webdynpro.clientserver.session.RequestManager.doProcessing(RequestManager.java:150)

at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doContent(DispatcherServlet.java:56)

at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doPost(DispatcherServlet.java:47)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:390)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:264)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:347)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:325)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:887)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:241)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:92)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:148)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)

Caused by: javax.management.InstanceNotFoundException: com.sap.default:name=IJmxServer,j2eeType=UmeJmxServer,SAP_J2EECluster=KMD not in repository

at com.sap.pj.jmx.server.MBeanServerImpl.invoke(MBeanServerImpl.java:940)

at com.sap.pj.jmx.server.interceptor.MBeanServerWrapperInterceptor.invoke(MBeanServerWrapperInterceptor.java:288)

at com.sap.engine.services.jmx.CompletionInterceptor.invoke(CompletionInterceptor.java:400)

at com.sap.pj.jmx.server.interceptor.BasicMBeanServerInterceptor.invoke(BasicMBeanServerInterceptor.java:277)

at com.sap.jmx.provider.ProviderInterceptor.invoke(ProviderInterceptor.java:258)

at com.sap.engine.services.jmx.RedirectInterceptor.invoke(RedirectInterceptor.java:340)

at com.sap.pj.jmx.server.interceptor.MBeanServerInterceptorChain.invoke(MBeanServerInterceptorChain.java:330)

at com.sap.engine.services.jmx.MBeanServerSecurityWrapper.invoke(MBeanServerSecurityWrapper.java:287)

at com.sap.engine.services.jmx.ClusterInterceptor.invoke(ClusterInterceptor.java:813)

at com.sap.pj.jmx.server.interceptor.MBeanServerInterceptorChain.invoke(MBeanServerInterceptorChain.java:330)

at com.sap.security.core.jmx._gen.IJmxServer$Impl.getUmeProperties(IJmxServer.java:1172)

... 84 more

[Former Member]

Hey,

Try this steps

C:\usr\sap\J2E\JC01\j2ee\configtool->configtool.bat->open it

1. Click on Secure store

2. Right you will find :

admin/password/J2E->retype your admin passowrd which you gave during installation=>SAVE properly

Restart the server and try login visual admin