Incident, Problem and Change Request Mgmt with SAP Solution Manager

[Former Member]

Hi, SDN Fellows.

I am new to Product Lifecycle Management (PLM).

My client is currently managing all the incident, problem, and change request management (for L1, L2, L3 support) for all their SAP production systems (i.e. CRM, ECC, BW, Portal) using an IBM Remedy application platform.

Just want to do some research on some alternative solutions.

I come across to read that SAP Solution Manager may able to manage all the tasks mentioned above (incident, problem and change request management) better if all the maintained systems are SAP products. I am not sure how this can be realized.

Do you know that which area of Solution Manager is able to implement these requirements? Anyone can guide me to some information or documents in these areas?

Thanks for your inputs.

Kent

[Former Member]

Found alternative.

[Former Member]

Hi

Can you give some details about "what you found"

it will be helpful to form......

thanks

[Former Member]

Hi KC,

Request you to provide details on the alternatives you already got.

Regards,

JINI.