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RETURN PROCESS IN EXCISE

Former Member
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Step 1 In->QT->OR>vl01n->vf01-->vf02->j1iin----


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What is the return process

Can u plz explain return process and credit memo process in HOW WILL WE CREATE EXCISE IN CREDIT MEMO..............

2.Re  Cr..----


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murli.

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Former Member
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Hi Murli

POC on Returns Processing Applies to: SAP 5.0 Summary This is a POC in which we deal with returns. When a complaint has been raised by a customer against a product and if a return needs to happen, how this should happen in this scenario is being demonstrated here. When a return is raised against an item, its new category gets determined. The configuration steps required are given in this POC. The objective behind this document is to consolidate all the pieces of information which are scattered all across and put that as part of a single consolidated document so that it’s a starting point to System Analysts who want to work in this space. I am not claiming anything new in this POC but just want to consolidate all those SAP configurations which are required to do. Author: Rakesh Kumar Jain Company: Intel Technology India Pvt. Ltd. Created on: 22 June 2007 Author Bio I am Rakesh Kumar Jain, working for Intel Technology India Pvt. Ltd. I am currently working as a System Analyst in CRM. I am currently working on the Service module.

POC on Returns Processing

SAP DEVELOPER NETWORK | sdn.sap.com BUSINESS PROCESS EXPERT COMMUNITY | bpx.sap.com

© 2007 SAP AG 2

Table of Contents .........................................................................................................................................3 ObjectivePrerequisites...............................................................................................................................3 Assumption.................................................................................................................................3 Procedure....................................................................................................................................3 Result..........................................................................................................................................5 Related Content..............................................................................................................................7 Disclaimer and Liability Notice.........................................................................................................8

POC on Returns Processing

SAP DEVELOPER NETWORK | sdn.sap.com BUSINESS PROCESS EXPERT COMMUNITY | bpx.sap.com

© 2007 SAP AG 3

Objective This is a POC in which we deal with returns. When a complaint has been raised by a customer against a product and if a return needs to happen, how this should happen in this scenario is being demonstrated here. When a return is raised against an item, its new category gets determined. The configuration steps required are given in this POC. Prerequisites 1. Z09C is a copy of CRMC transaction. 2. Item Category Z9PR1 and Z9SR2 are setup. 3. Z09CFITEM is action profile which already exists. The user is free to use his / her own action profile. Assumption The pricing and billing information have not been considered for the Item Category Z09R Procedure 1. Use the following navigation option to access the Define Item Categories Transaction Code SPRO IMG Path IMG��Customer Relationship Management��Transactions��Basic Settings��Define Item Categories 2. Search the Item Category REN and click on Copy As button and copy the item as Item Category = Z09R and Description = Z09 Returns Request. Copy all dependent entries. 3. In the Item Category Z09R change the following under Definition of Item Categories: • Under the Section General uncheck the checkbox against Relev. Wgt/vol. • Under the Section Profiles: Text Determination Procedure = Z09TDI. [This could be any of your procedure also) Partner Determination Procedure = Item Category = Z9PR

POC on Returns Processing

SAP DEVELOPER NETWORK | sdn.sap.com BUSINESS PROCESS EXPERT COMMUNITY | bpx.sap.com

© 2007 SAP AG 7

Related Content http://help.sap.com/saphelp_crm50/helpdata/en/48/b8a51355a2484599b5f03914046094/frameset.htm http://help.sap.com/saphelp_crm50/helpdata/en/8a/7ee342599e5904e10000000a155106/frameset.htm http://help.sap.com/saphelp_crm50/helpdata/en/8a/7ee342599e5904e10000000a155106/frameset.htm http://help.sap.com/saphelp_crm50/helpdata/en/8a/7ee342599e5904e10000000a155106/frameset.htm

POC on Returns Processing

SAP DEVELOPER NETWORK | sdn.sap.com BUSINESS PROCESS EXPERT COMMUNITY | bpx.sap.com

© 2007 SAP AG 8

Disclaimer and Liability Notice This document may discuss sample coding or other information that does not include SAP official interfaces and therefore is not supported by SAP. Changes made based on this information are not supported and can be overwritten during an upgrade. SAP will not be held liable for any damages caused by using or misusing the information, code or methods suggested in this document, and anyone using these methods does so at his/her own risk. SAP offers no guarantees and assumes no responsibility or liability of any type with respect to the content of this technical article or code sample, including any liability resulting from incompatibility between the content within this document and the materials and services offered by SAP. You agree that you will not hold, or seek to hold, SAP responsible or liable with respect to the content of this document.

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