can't send short message to internal users from SO00

[Former Member]

Hi

we're trying to send message from transaction SO00 using sap logon name. After sent it, I go to tx SOST and saw nothing in send requests; but if I use an internet address from SO00 this do appear on SOST and I can send it.

Can you help me?

Best regards

[Former Member]

Hi,

I dont think it is possible. This is the Reply for the OSS Message we have raised for the same issue.

I'm afraid that SAPOffice is not that "smart". When you specify an

internet address and enter a SAP user name the system will not check

this entry in address managment. It will assume that you have entered

a valid RFC822 mail address. I can understand why this functionality

would be useful (as in say MS Outlook) but SAPOffice is more than a

mail client.

As the node specific routing and mail domain checks are carried within

SAPConnect (SCOT) the error will not be picked up untill RSCONN01 is

run. This is why no error message is displayed when you enter an invalidemail address in SAPOffice (SBWP).

You have raised an interesting functionality deficit. I will ask

development to consider address checks when sending emails to SAP User

Names.

Award points if helpful

Thanks,

Tanuj

[Former Member]

Hi Tanuj

thank you for your help. But I've seen this work fine wih a client in our development environment (this issue is on qas client); the difference between this clients is mail isn't active on development client, but is on qas client.

Same scenario (but works on development client): after I sent a message from SO00 using a sap logon name, I can see in SOST a line corresponding to my message; in this case the status is "failed" 'cause mail isn't active for this client.

Another idea?

Best regards

Francisco

[Former Member]

Hi,

Intresting. Whnever we have sent a message with saplogon name it only goes to correspondind sapoffice. It never looked the email updated and sent a mail to that email against the saplogon name.

So we always use the internet address to send mails.

Thanks,

Tanuj