CCMS status still red after complete alerts

[Former Member]

hi all,

some XI alerts are raised in CCMS because of Mapping errror or HTTP timeout error. After I complete all the related alerts for these CCMS monitors, the status is still red. If I switch to open alerts, then it's green. So what else need I do to make the current status also green?

Thanks!

Regards,

Hui

[Former Member]

Hui,

Once u have confirmed ur alerts, leave the transaction and come out of it.

Enter the tcode, rz20 i.e ur CCMS alerts after u have confirmed the same.

If ur open alerts, isnt showin any alerts, or is in green status, that implies that ur alerts have been confirmed.

regards,

Vishal

[Former Member]

Hi Vishal

Yes there is no open alerts for the monitor, but the current status of the monitor is still red.

How to make the current status green? I have re-entered the transaction code for several times after I completed alerts

Regards,

Hui

[Former Member]

Hello Hui,

I was wondering the same thing. Did you ever find out how to clear out Current Status messages? I also have cleared open alerts but there are older items I'm not sure on how to get rid of.

Many thanks,

Aaron