on 09-19-2007 10:37 AM
Hi all,
Please consider the following scenario in a clinical laboratory:
A customer walks in and demands a routine check up package. These packages consists of more than 1 kinds of services offered over a period of time. For ex: 5 Cholestrol checkups over the next one year + 2 heart check ups in a year etc. They also have certain therapies for different ailments. Customer pays the money on day 1 but the sales is booked on the day he actually gets the therapies performed. so if he pays 10000 Re for 10 checkups/ therapies, the sales is booked for 1000 Rs everytime he takes a therapy. They also need to do capacity planning of their machinery , staff etc as the appointments have to be given to the customers for each individual sessions on the basis of joint convenience.
We believe that we can create a sales order and create service orders with reference to it to create reservations for various machines tht get deployed. But are not too convinced about the solution.
Can anyone of you suggest an alternative or refined solution for the same. How can this be tackled in SAP.
Thanks in advance
Hi Sulabh,
As I understood from your scenario, this can be perfectly done in SAP-PS (Project System) module.
The project will be the helth check-up plan, for which the customer need to pay/paying.
the service covered and the number of service will be the WBS elements. Here we can plan for each WBS element. Accordingly Capacity planning for each machinary and resource planning etc. can be done.
Reward points, if it helps.
Rgds
Bidhu
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