Service Desk Email Sender

[Former Member]

Hi Everyone,

When I receive an email from the Service Desk, the senders email is my SAP user name followed by my company's email address.

example:

JSMITH@companyname.com

However, in my SU01 and in my business partner the email is:

John.Smith@companyname.com

It seems the Smart Form creates the sender's email address by using my user name and a default domain name. Is this correct? How can I change this email address?

regards,

Jason

[DoloresCorrea · Accepted solution]

Hi Jason,

Which mail appears in the BP assigned to your user, employee BUP003?

Best regards,

Dolores

[Former Member · Accepted solution]

hi Dolores,

In transaction BP, my business partner has the email

john.smith@companyname.com

In transaction SU01, my user has the email

john.smith@companyname.com

[Former Member]

Hi Jason,

Just the check the smartform here.

goto sppfcadm crm_order configure action profile and here select your mailing action check the smartform involved or ask any abaper here.

The header can be changed as per req....ask for your ABAPer help.

He can help you in this and best part is he can also create a zsmartform to solve the purpose.

Please reward points if it helps.