SAP help error

[kishore_soma]

Hi experts,

We are facing problem in accessing the SAP help(from HELP> saplibrary) i m getting the message Browser starting and then error as follows:

couldnot find file <path>/frameset.chm.

Then i have copied the help data manually to a system and gave the path in the SR13 transaction. in some systems i am able to accesss the help but in some systems i m not getting the same.

Then i have gone through the note: 857216 and made the corretions in registry, it worked again in some systems not in all the systems.

Kindly suggest

Thanks & regards,

Kishore

[former_member204746 · Accepted solution]

You can use transaction SR13 in SAP to point the help call to

http://help.sap.com

On the tab "PlainHtmlHttp" enter

Variant = htmlhelpNT

Platform = WN32

Area = IWBHELP

Server name = help.sap.com

Path = saphelp_webas620sp25/helpdata (for example for the WAS620 help

Language = EN

Default = X

Depending if you have WIN95 or WIN98 you need two entries in that table for

Variant = htmlhelp95 or htmlhelp98

Platform = WN32_95 or WN32_98

are you by any chance using IE7? if this does not work, update SAPGUI with latest patch.

[kishore_soma · Accepted solution]

Hi Eric,

Thnx for the reply

I have done all the things what you have mentioned, but i gave the path of help files folder which is shared in a different server.

But still i m getting the error.

Kindly suggest

Thanx

Kishore

[former_member204746 · Accepted solution]

use help.sap.com as directed, this is the best optin:

1. you always get the latest update

2. you save disk space on your own servers

3. if you have multiple sites, and have slow links, you save bandwidth on your own network.

[Former Member · Accepted solution]

Hi Kishore,

If you are using other share folder in other server, then use like below:

Choose tab " PlainHtmlFile":

Variant: 620

Platform: WN32

Area: IWBHELP

Path:
<share name>\sapdocu\620\plainhtml\helpdata

and also click on the default button.

hopes this helps you

regards,

Anggana

[kishore_soma · Accepted solution]

Thanx all,

The problem was solved with the SAP note:896054

In SR13, HTML help file, i have given the following;

variant: help

plaform: WN32

area;IWBHELP

path;//servername {where the online doc is installed}

Language;EN

default;X

This note has some registry entries to be modified, with which the help worked correctly and displayed correctly

Thnx all once again for the help

[kishore_soma]

Thnx for the replies

[Former Member]

The reason some systems are working and some not might be that the non-working systems still have the sapdoc??.ini (not sure of the exact name) file on their desktops. Have a look. If so, then simply rename the file and try again.

Also make sure that SR13 is clean. It sounds like you might have entered your help path under the wrong tab.

Hope this helps.

Best Regards,

Warren Chirhart