Employee cant change status of service desk message

[Former Member]

Hi Experts,

I am trying to configure Service Desk scenario in my Solution Manager for our SCM 4.0 Production System. I am able to create service desk message in my Satellite System and also able to see it in Solution Manager as well. Problem which i am facing is as follows:

After giving copy of standard roles to Employee (i.e. Message Processor given role as Employee in Business Parter) which are as follows:

Z:SAP_SOL_SERVTRANS_ADMIN

Z:SAP_SOL_SERVTRANS_CREATE

Z:SAP_SOL_SERVTRANS_DISPLAY

Z:SAP_SUPPDESK_ADMIN

Z:SAP_SUPPDESK_PROCESS

Z:SAP_SV_FDB_NOTIF_BC_ADMIN

Z:SAP_SV_FDB_NOTIF_BC_CREATE

Z:SAP_SV_FDB_NOTIF_BC_PROCESS

I am still not able to change the status of Service desk message in CRM_DNO_MONITOR. All status's are disabled.

Patch level of my Solution Manager is as follows:

SAP_BASIS 700 0010 SAPKB70010

SAP_ABA 700 0010 SAPKA70010

PI_BASIS 2005_1_700 0010 SAPKIPYJ7A

ST-PI 2005_1_700 0003 SAPKITLQI3

SAP_BW 700 0010 SAPKW70010

SAP_AP 700 0007 SAPKNA7007

BBPCRM 500 0007 SAPKU50007

CPRXRPM 400 0007 SAPK-40007INCPRXRPM

ST 400 0009 SAPKITL419

ST-A/PI 01J_CRM500 0000 -

ST-ICO 150_700 0007 SAPK-15077INSTPL

ST-SER 700_2006_2 0000 -

Kindly help me. Suitable points will be rewarded to useful answer.

Amit / Dolores: If possible, please help.

Regards,

Naresh Dodeja.

[Former Member · Accepted solution]

Hi Naresh-

Try assigning the authorization object B_USERSTAT to one of the message creator's roles.

[Former Member · Accepted solution]

Hey Thanks buddy.

It worked. Sorry for late reply. I have assigned you full points.

Also one request, I am going to open one more thread regarding business partner determination problem. Would like to seek your help on that issue as well.

Thanks a lot.

Regards,

Naresh.