on 09-12-2007 3:47 PM
I am configuring service desk in solution manager 4.0 SP10 & am 'Assigning Business Partners to iBase Components'.
The on-line documentation says
"Assign business partners with the following functions to the new iBase component systems:
Administrator
Key User
Sold-to Party"
but the only options I have are
Contact Person
Employee Responsible
Sold-to-party
Service Employee Group
Ship-to
i.e. I don't have key user or adminstrator. Am I missing a BC set or has SAP just changed the names of the partner definitions?
Thanks
Mark
The key here is to identify the Sold-To-Party in IB52.
The Key User is also known as the Message Creator, and that information is populated in the Transaction Monitor screen based on business partner attributes.
I assigned business partners with those 3 functions in order to complete this step, but the assignment of Key User and Administrator doesn't seem to drive any other configuration (unlike the assignment of a Sold-To Party)
Remember you must make these assignments at the lowest level possible (i.e. at the system:client level).
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Are you saying that it doesn't really matter that I can't enter key user or adminstrator?
I entered the sold-to-party as normal. I figured that Contact person probably meant message creator, so I used that partner function; & I used employee responsible to mean the person responsible fopr message processing.
It just seems strange that I don't have the key user & admin options when I can't find anyone else with this problem.
Thanks
Mark
Mark-
It is confusing because so many CRM terms mean the same thing.
Example:
Message Creator = Key User = General Employee = maybe contact person
Message Processor = Employee = Person Responsible
I entered key user and administrator in order to satisfy the config step, but like I said I do not believe it drives anything else. Here is how they are in my system
Sold-To Party <--> Sold-To Party
Contact Person <--> Key User
Administrator <--> Employee Responsible
Reward points if helpful.
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