Complaints and Returns Management in CRM

[moorthy]

Hi,

We are working on Complaints and Return Business Process in CRM. Let us know if any Enterprise Service available to create the Complaints and Process the same.

I am able to see the process in the ES workplace however not able to see the corresponding services as PO creation etc. Hence would like to know the same.

Appreciate your thoughts.

Rgds,

Moorthy

[Former Member · Accepted solution]

Hi,

basically if you do not find it in the ESW ... this means it's not existing (yet) !

I double-checked and there are indeed no services for complaint handling.

There are services for Customer Return handling (Manage Customer Return In), but only in ERP

Rgds,

Karim