Sales !

[Former Member]

HI All !

For example a normal cycle of sales to customer (Pharma Scenario)

sale order -> delivery -> billing .......scenario is when some medicines expire customer will send a notice( Good destruction notice) that the goods have expired and will not send any goods back.

how could we map this SAP because the goods are not coming back....the only reference i have is the destruction letter.

NOTE : We cannot take the goods back as they have expired and the customer will destroy them after sending the destruction letter.

Kindly let me know

Thanks & Rgds

Naveen

[Former Member]

In pharma we can confirm with customer invoice that invoice will show your batch and expired dated of your product that infromation our clinet will know with batch number only . That batch number will help to destroy products with in customer place only.

In pharma products will not in use after expire that the reason the products will destroy in cutomer place only

[Former Member]

Hi

In this case depending on the information from the customer You have to create a returns order based on this you can create a subsequent free of charge delivery or issue a credit memo.

But it is advisable to send back the damaged or expired goods so that there will not be any false claims

regards

[Former Member]

Hi Prashanth !

After raising a sale order for returns with the expired batches and the free of charge delivery and the credit memo.

Sale order (what would be the item category) -> Free of charge delivery.....how can i do this.....could u explain abit more on this the process.

Thanks & Rgds

Naveen

[Former Member]

you have to create a free of charge delivery as a type of sales document.

You create a sales document with the order type for free of charge deliveries.

In Customizing you can block the free of charge delivery from being delivered. Go to Sales ® Sales Documents ® Sales document header ® Define sales document types, and select the Delivery block field in the Shipping section.

For free of charge deliveries, you can do one of the following:

Approve it by deleting the delivery block.

reject it by entering a reason for rejection.

Use the same procedure that you use for creating sales orders. Use order type FD in the standard system.

When you create a free-of-charge delivery, you must enter a value in the Order reason field or the system informs you that the document is incomplete.

KLN is the item category