Lotus Notes E-Mail Notification to Message creator

[Former Member]

Hi Gurus,

it is bit urgent

I am configurinf Service Desk in SM 4.0 , If I want to Send an E-mail Notification to message creater 's Offcial mail ID( Eg : rajani@abc.com, Mail server is Lotus Notes) , how do I do it?

Could you pls let me know whether SMTP supports or not ?

Regards

Rajani

[Former Member · Accepted solution]

It shouldn't matter what the mail server is, as long as the SMTP mail server is set up between systems. Also, the configuration in SCOT must be maintained so that email fires to, for example, abc.com.

[Former Member · Accepted solution]

Hi Nathaniel Williams,

Thanks for your reply

As of my understanding "SMTP Mail server between systems" means Provide Mail server and port details in T code : SCOT ( in Solution Manager 4.0 ).Am I correct.

Pls correct me If Iam wrong.

Regards

Rajani

[Former Member · Accepted solution]

Correct. Other important configurations maintained in SCOT are:

1.) Output formats for SAP documents (i.e. if you want your support messages sent in pdf, text, etc form)

2.) How often emails are fired (i.e. every 5, 10, 15, etc minutes)