How to change in NOTIF_CREATE - Create Support Notification

[Former Member]

Hi

I want to add the following thing in the NOTIF_CREATE

1. Person Responsible-when i use to create message in notif_create my name is not appeared in the F4(I have tried in IMG-Service desk-BP ,but my name is not appeared there)

2.How to create new category?

3.How to use E-mail function in Create Support Notification?

Please help me

Regards,

Neni

[Former Member · Accepted solution]

Hi,

1. Create your business partner first. In Tcode BP or generate it via tcode DSWP.

2. IMG --> SAP Solution Manager -> Configuration -> Scenario-specific Settings -> Service Desk -> Maintain Categories and Priorities.

3. Via Action Profiles and Action Definitions (PPF)

Kind regards,

Remy Piets

[Former Member · Accepted solution]

Hi

Thanks for u answers,

1. I had already created the BP but still my problem is not solved

2. I am geting this problem-choose the key from allowed name space

3.Can you please tell me what i have to do in in Action profiles

Thanks for ur reply

Regards

Neni

[Former Member]

Hello,

transaction SPRO --> SM --> Advance configuratyion --> Specific settins --> Service desk --> Maibtrain categories anr priorities

Here you can customize accordingly!!!

To send mail you can configure it via mail triggering on change of status!!!

Achilles!!!!!

[Former Member]

Hi Shridhar,

Transaction SPRO --> SM --> Advance configuratyion --> Specific settins --> Service desk --> Maibtrain categories anr priorities

-> when i try to do this i am get the message "Choose the key from allowed name space"

Regards,

Neni

[Former Member]

heyyy...

i guess it should be a warning...press enter....i guess you should be able to proceed!!!

if not can you send me the log details!!!!

Achilles!!!