on 09-01-2007 11:12 AM
Hi Experts,
I am facing problems in getting mail in the administrator mailbox after a new service desk message is raised. I am able to send a test mail through SO01 in my outlook mail box after doing the required configuration settings required in SCOT. I have implemented the required settings as per the tutor named "SEND MAIL ON ACTION" attached in a particular standard SAP Note.
Could you please help me, whatelse could be the settings required and help me in resolving this issue.
Points will be rewarded suitably.
Thanks and Regards,
Naresh Dodeja.
Hey Naresh,
Please let me know what do you find in the action log ..
FYI, The action log is available on clicking on clicking transaction data and navigating to the action tab..
Do you find green sign for Action( Email to System admin or whoever you had configured) ??
Please revert back with these details..
Reward for usefull answer..
Regards,
Anand.
Message was edited by:
Anand
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Hey Anand,
Thanks for your reply. I am getting the message as "When message is created, find support team responsible" with status as red and sometimes green but still i am not getting the mail.
Alagammai: I have created the business partners and also updated the email id's in the details.
Any further help would be appreciable.
Regards,
Naresh Dodeja.
Hi Naresh
I would check the one you are using to genere the email form.
You shuold be able to find out which but going via trx SPPFCADM
and the application you should be using is crm_order, the select you action under the action profile - normally support desk message action profile.
then under tab page processing detail in the section details of the selcted processing, you can se which form you are using.
Hope this helps-.
best regards,
Jesper
Hi Naresh,
I am new to SM can u please tell me where i have to do the configuration settings for E -Mail Notification after message raised in Service desk .
Please help me with full detial steps
Regards,
Neni
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Hello,
I hope you have configured the mail action as the note's attachment.
but did you properly configure the conditions for which mail should be trigerred?
Also wht is SM version and patch level of the same.
revert to me with these information.....i CAN HELP you in this!!!!!
Achilles!!!!
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Hi Shridhar,
I do have configured for mail action but I am still not able to get a message after the status of message is being changed. I am able to send a test mail in my inbox but i am not getting the message after status change.
My SM version is 4 with the patch levels as follows:
SAP_BASIS 700 0011 SAPKB70011
SAP_ABA 700 0011 SAPKA70011
PI_BASIS 2005_1_700 0011 SAPKIPYJ7B
ST-PI 2005_1_700 0003 SAPKITLQI3
SAP_BW 700 0012 SAPKW70012
SAP_AP 700 0008 SAPKNA7008
BBPCRM 500 0008 SAPKU50008
ST 400 0011 SAPKITL421
CPRXRPM 400 0005 SAPK-40005INCPRXRPM
ST-ICO 150_700 0005 SAPK-15075INSTPL
ST-SER 700_2006_1 0005 SAPKITLOG5
ST-A/PI 01H_CRM500 0000 -
My mail goes into error after checking in Actions tab in Transaction Data.
Regards,
Naresh Dodeja.
Heyyy..
Patch level seems ok!!
Wht i meant by configuration is whther you have slected right condition in the configurations of "Actions".
Also have you mentioned the action in "schedulled" tab or "Action" tab.(i hope you have used "Action" tab)
P.S> there is sometime this silly mistake....check whether the BP mentioned in the partner function of the notification,,,is having the email id field mentioned.
do check and confirm it.....
Achilles!!!!
Hi Shridhar,
Yes i have followed all the steps as per Note 691303 - Sending E-Mail from message after status change which contains one tutor for configuration purpose.
Also in BP, i have mentioned the e-mail id for the user but havent mentioned field for Standard communication method.
Kindly suggest.
Regards,
Naresh Dodeja.
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