send mail from service desk.

[Former Member]

Hello,

I need some advise on sending emails from within the service desk using the Email to Message Creator (Mail) feature. This doesn't seem to be working at the moment for our v4.0 Solman installation.

I have already configured SAPconnect and the SMTP gateway has been setup to allow outbound email from Solman to a mail server - I have tested this using the business workplace by sending an email to my email account and that works.

I have been review numerous notes do I need to install the WP-PI for our installation BASIS 7.00. ITS has already been configured.

Thanks and Regards,

H

[Former Member]

Hello Hardeep,

Can you check the log in the Actions tab that can be seen from the transaction data in the Service Desk Message ?

What does it say about the action send mail to creator ?

Regards

Amit

[Former Member]

Hi Amit

Yes I have corrected the problem with the business partner for the user.

Thanks alot.

Cheers

H

[Former Member]

Amit

one further question when I send using the other method "send message with note" using the button ...I receive the message in my email account, however when I open the message I get the following message

Go to the following URL:

If the link is not to a valid server, log on to the SAP system and check the following object:

System:SO1

Client:010

BOR Object Type:BUS2000116

BOR Object Key:4A35D8468E30461AE1000000C0A8E104

Any idea what these objects mean and where to check in Solution Manager?

Thanks

H

[Former Member]

Dear Hardeep,

The issue that you have raised is very curious. However it does not

relate directly to Solution Manager. In principle it is possible to

send an email to an external receipient from SAP System with an link to

an Business object.

Please find the following SAP Note(s) for your review:

(1) 880203 SAPconnect: sending business objects

(2) 196171 Required table entries f. workplace server system

Note 880203 is directly related to note 530932 but offers a much better

solution, if your system configuration doesn't include and ITS server.

In general: when an object link is send to an external address,

the object is converted to an URL which allows direct access to

the object/SAP system.

To generate the URL you will need to perform some customizing as has

been described in note 530932, e.g. the name of the web server, etc.

You will alos have to perform additional table customizing as per note

196171:

In addition to the names for the component systems, the workplace server

system must also have an own entry in table TBDLS that corresponds to

the entry of the respective client in table T000.

Quote //

If this data is not maintained, note 880203 offers the solution that

the message is send as normal text or html without link. So, the

recipient is still informed about the issue and can logon to the

SAP system on his prefered way, open the object and do the required

task.

So, please apply the correction from note 880203. In t-cd SCOT you can

choose on your mail server node, if the object message should be send

as text or as html. If the URL is generated within the document depends

on the customizing you did in the workplace/Url tables mentioned in

notes 530932 and 196171

UnQuote //

I hope that the above information is to your satisfaction.

Regards

Amit

[Former Member]

Hello Hardeep,

Can you kindly check whether you have maintained an email address in the Business Partner for the Message Creator ?

If the email address is missing in the BP then the email functionality will not work.

Regards

Amit

[Former Member]

Hi Amit

I have already populated the email address, however no success !

Are there any useful logs file which can help me out apart from the one I can see in the service desk which isn't that helpful ....

Thanks

H