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You do not have authorization to send a notification to SAP on service desk

Former Member
0 Kudos

hi gurus,

I'm just testing our new Solution Manager 4.0 and the process of sending OSS messages through the Service Desk functionality.

When I have used the action "send to sap" , I have the following error.

"You do not have authorization to send a notification to SAP

Message no. DNO153"

SAP-OSS, SAP-OSS-LIST-O01 RFC connections are ok

I have "SAPNETUSID" parameter maintained for my user.

What can be the reason for this problem?

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi Ozlem,

Please check whether the S-userid in SAP_OSS RFC has authorization to send notification or not??

Regards,

Payal Patel

Answers (2)

Answers (2)

Former Member
0 Kudos

Hi

Choose User Administration

--> Authorizations

--> Edit

Flag the authorization "Send Customer Msg to SAP

and also check

Follow these Guidelines:

Define selection variants, which can then be stored in a transaction. These transactions can in turn be assigned to roles. You can create variants using the Selection Monitor (CRM_DNO_MONITOR).

***Define the criteria in the Transaction Monitor, and choose from the menu:

Goto-> Variants -> Save as variant. ***

There are two ways to assign the variants to a transaction:

1)Using Transaction SE93:

• Create a new transaction code

• Select the transaction with parameters (parameter transaction)

• Specify the transaction field, enter "Start_Report" and set "Skip entry screen"

• For GUI support, select all options

• Specify the following parameters:

• D_SREPOVARI-REPORT = CRM_DNO_SERVICE_MONITOR

• D_SREPOVARI-VARIANT = Name of the previously created variant

• D_SREPOVARI-NOSELSCRN = "X"

Using Transaction PFCG: Select the role. On the "Menu“ tab for the role, select "Insert report“. In the dislog box, select the report type’ABAP Report’ and specify the report CRM_DNO_SERVICE_MONITOR. Select the desired variant and set the option ’Skip selection screen’.

plz refer these notes:

Note 920734 - Corporate message: Authorization check

1038050 - Missing authorization check on IBase component

Please Reward points for usefull answer.

former_member210731
Participant
0 Kudos

Hi,

Also check the details in aisuser table abd rfc connection must be same and also the s-user entered must have access to the landscape for which the messages are send.

Regards

Mahendra K