A/R Reserve Invoice

[Former Member]

hi there I have another case,

I have created an A/R Reserve Invoice and was able to received/acknowledge the payment to close it. Eventually, the customer decided to cancel the order and advice us not to deliver the goods anymore. At this point, the customer asked for the refund of the amount paid considering there's no delivery of items. In most cases, refund amount is less thanthe amount paid by the customer, may be 20% or others strictly implement it 50% especially for order basis items or high-value items.

How are you going to handle this in SAP B1? I am doubtful about Credit Note considering there's No Goods delivery transaction yet.

What do you think guys?..hehehe, thanks again!

Cheers,

beth

[rdiger_frank]

Hi beth,

why don't you try a service credit note. This does not have any impact on stock.

Hope that helped.

Regards

Rüdiger

[Former Member]

Hi Frank,

Could you give more details about how to create a service credit note ?

Thanks

[Former Member]

.....;)

u're right...to reduce the revenue recorded......

Dr Sales Rev xx.xx

Cr Cash/CIB xx.xx