Error connecting to the webclient

[Former Member]

Hi,

When I try to connect to the webclient on our CRM 5.0.

I get the error "Service cannot be reached" error code 403 and reason forbidden.

I have activated the infotype IC Webclient-profile to the organisational unit that my user is in.

How come it still doesn't work?

/Kind Regards

Michael

[Former Member · Accepted solution]

Hello Michael,

Check the SICF transaction to see if the correct webservices are activated.

The services that need to be activated in order to run the webclient are described in the CRM master guide.

Do you get a login popup when entering the webclient URL (or CRM_IC transaction from the GUI)?

Regards,

Joost

[Former Member · Accepted solution]

Hi,

Are you thinking of these webservices:

activ /sap/bc/bsp/sap/crm_ic

inactiv /sap/bc/bsp/sap/ic_base

activ /sap/bc/bsp/sap/icf_notify_poll

activ /sap/bc/bsp/sap/crm_ic_rt_rep

I get the pop up regarding user and password.

Regards,

Michael

[Former Member · Accepted solution]

Michael,

The /sap/bc/bsp/sap/ic_base has to be activated for sure, the ic_base application is the starting point and the actual framework of the webclient.

Following are required to run (not 100% sure and might be incomplete)

/sap/bc/bsp/sap/crm_ic_dt_rep

/sap/bc/bsp/sap/public

/sap/bc/bsp/sap/sam_notifying

/sap/bc/bsp/sap/sam_sess_queue

/sap/bc/bsp/sap/system

/sap/bc/bsp/sap/system640

Following are optional, depeding on the scenarios you need in your webclient

/sap/bc/bsp/sap/crm_bsp_frame if you use PCUI application in the webclient

/sap/bc/bsp/sap/cm adn cm_viewer if you use content management

/sap/bc/bsp/sap/crm_ic_wf_doc if you use the workflow inbox in the webclient

See 'best practices'->crm webclient on help.sap.com, in the building block document all services are listed (if I'm correct).

All these should at least solve the 'Service cannot be reached' error, however it's very strange that reason forbidden is also mentioned...

Reward points if helpful...

Regards,

Joost

[Former Member]

Hi,

Check if you have the Java 2 SDK & Java 2 Runtime environment

SE V 1.4.2_09

Installed or not

I think this should be the Issue

Regards

Raj

[Former Member]

I have activated /sap/bc/bsp/sap/ic_base, but now I get following message returned:

BSB-error in ICF-node

For BSB-extension HTMLB certain ICF-nodes in trx SICF should be inactive

Please check following ICF-nodes, as described in note 517484

/sap/bc/bsp/sap/system

/sap/bc/bsp/sap/public/bc

/sap/public/bsp/sap/public/bc

/sap/public/bsp/sap/system

/sap/public/bsp/sap/htmlb

/sap/public/bc

/sap/public/bc/ur

But this note doesn't exist any more according to SAP. And the webclient building block isn't very informative. It doesn't state which services that should be activated for the webclient to work.

/Kind Regards Michael

[Former Member]

Michael,

From the 'Master Guid CRM50.pdf' I got following info:

The following services need to be activated in the Internet Communication Framework (Transaction

SICF) for all Interaction Center scenarios:

n /sap/bc/bsp/sap/crm_ic

n /sap/bc/bsp/sap/ic_base

n /sap/bc/bsp/sap/icf_notify_poll

n /sap/bc/bsp/sap/crm_ic_rt_rep

With this, according to SAP, your webclient (basic) should work, and of course, like Raj mentioned in previous post, the Java runtime on the client PC.

Kind regards,

Joost