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TSW-Ticket Creation & Actualization using BDC

Hi,

I am using BDC for Ticket creation using transaction O4TEN.

After execution of this BDC, Ticket get created and Saved but it does not actualize ticket even if we click actualize button using BDC.

In real scenario, after ticket creation the status and substatus values should be "C"(Planned) and "6" (Complete) but in this case the status and substatus values are "B"(Checked) and "4"(Positive).

If we create ticket directly using O4TEN then it actualizes ticket properly.

I am not able to find out why BDC is not actualizing tickets.

Any idea?

Regards,

Umesh

Former Member
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