SSO ticket exprired for a particular user only

[Former Member]

Hi There,

We are facing very strange error for set of users. They always get SSO

tickets expire error message.

com.sap.mw.jco.JCO$Exception: (103) RFC_ERROR_LOGON_FAILURE: System

received an expired SSO ticket

at

com.sap.mw.jco.MiddlewareJRfc.generateJCoException(MiddlewareJRfc.java:455)

at com.sap.mw.jco.MiddlewareJRfc$Client.connect(MiddlewareJRfc.java:1015)

at com.sap.mw.jco.JCO$Client.connect(JCO.java:3238)

at com.sap.mw.jco.JCO$Pool.getClient(JCO.java:5380)

at com.sap.mw.jco.JCO$PoolManager.getClient(JCO.java:6149)

at com.sap.mw.jco.JCO$PoolManager.getClient(JCO.java:6099)

at com.sap.mw.jco.JCO.getClient(JCO.java:8766)

at

com.sap.tc.webdynpro.serverimpl.core.sl.AbstractJCOClientConnection.getClient(AbstractJCOClientConnection.java:397)

at

com.sap.pcuigp.xssfpm.wd.BackendConnections.connectModelInternal(BackendConnections.java:316)

at

com.sap.pcuigp.xssfpm.wd.BackendConnections.initBackend(BackendConnections.java:256)

at

com.sap.pcuigp.xssfpm.wd.BackendConnections.connectModel(BackendConnections.java:154)

at

com.sap.pcuigp.xssfpm.wd.wdp.InternalBackendConnections.connectModel(InternalBackendConnections.java:237)

at

com.sap.pcuigp.xssfpm.wd.FPMComponent$FPM.connectModel(FPMComponent.java:840)

at

com.sap.pcuigp.xssfpm.wd.FPMComponent$FPMProxy.connectModel(FPMComponent.java:1070)

at

com.sap.pcuigp.xssfpm.wd.BackendConnections.init(BackendConnections.java:141)

at

com.sap.pcuigp.xssfpm.wd.wdp.InternalBackendConnections.init(InternalBackendConnections.java:233)

at com.sap.pcuigp.xssfpm.wd.FPMComponent.wdDoInit(FPMComponent.java:186)

at

com.sap.pcuigp.xssfpm.wd.wdp.InternalFPMComponent.wdDoInit(InternalFPMComponent.java:110)

at

com.sap.tc.webdynpro.progmodel.generation.DelegatingComponent.doInit(DelegatingComponent.java:108)

at

com.sap.tc.webdynpro.progmodel.controller.Controller.initController(Controller.java:215)

For rest of users system is working fine. As suggested by some users in

SDN we even deleted JCOuser sessions from backend. But it did help. Just to solve this we even deleted this user id and then re-created the same.But again it gave same error.

Please sugggest. We are on NW 7.00 SP11.

Warm regards,

Sudhir

[Former Member]

Closing old messages, not relevant now.

[Former Member]

Hi

Try reducing timeout value for the security sessions

See SAP Note : 947376

it says ""Please set the timeout value for the security sessions (default about 27h) and the timeout value for the SSO ticket (default about 8h) to the same value. It should be a value that is higher than the maximum working time of an employee, e.g. 16 hours.""

Also see

Regards,

Apurva

[detlev_beutner]

H Sudhir,

What's really strange is the dependency of the concrete users - if this is really true, is it possible that the different users are persisted in different UME backend stores?!

Additionally, check that the time of the involved servers are synchronized!

Also check https://service.sap.com/sap/support/notes/1013230

Hope it helps

Detlev