dispatcher+work service stopped

[Former Member]

I have problems with the initiating the dispatcher+work service.

Can you please help me with this:

trc file: "dev_disp", trc level: 1, release: "700"

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sysno 02

sid NWS

systemid 560 (PC with Windows NT)

relno 7000

patchlevel 0

patchno 95

intno 20050900

make: multithreaded, Unicode, optimized

pid 8004

Tue Aug 21 17:07:28 2007

kernel runs with dp version 224000(ext=109000) (@(#)

DPLIB-INT-VERSION-224000-UC)

length of sys_adm_ext is 572 bytes

• SWITCH TRC-HIDE on ***

***LOG Q00=> DpSapEnvInit, DPStart (02 8004) [dpxxdisp.c 1239]

shared lib "dw_xml.dll" version 95 successfully loaded

shared lib "dw_xtc.dll" version 95 successfully loaded

shared lib "dw_stl.dll" version 95 successfully loaded

shared lib "dw_gui.dll" version 95 successfully loaded

shared lib "dw_mdm.dll" version 95 successfully loaded

rdisp/softcancel_sequence : -> 0,5,-1

use internal message server connection to port 3902

Tue Aug 21 17:07:33 2007

• WARNING => DpNetCheck: NiAddrToHost(1.0.0.0) took 5 seconds

***LOG GZZ=> 1 possible network problems detected - check tracefile

and adjust the DNS settings [dpxxtool2.c 5355]

MtxInit: 30000 0 0

DpSysAdmExtInit: ABAP is active

DpSysAdmExtInit: VMC (JAVA VM in WP) is not active

DpIPCInit2: start server >nw04s_NWS_02 <

DpShMCreate: sizeof(wp_adm) 18616 (1432)

DpShMCreate: sizeof(tm_adm) 4232256 (21056)

DpShMCreate: sizeof(wp_ca_adm) 24000 (80)

DpShMCreate: sizeof(appc_ca_adm) 8000 (80)

DpCommTableSize: max/headSize/ftSize/tableSize=500/8/528056/528064

DpShMCreate: sizeof(comm_adm) 528064 (1048)

DpSlockTableSize: max/headSize/ftSize/fiSize/tableSize=0/0/0/0/0

DpShMCreate: sizeof(slock_adm) 0 (96)

DpFileTableSize: max/headSize/ftSize/tableSize=0/0/0/0

DpShMCreate: sizeof(file_adm) 0 (72)

DpShMCreate: sizeof(vmc_adm) 0 (1520)

DpShMCreate: sizeof(wall_adm) (38456/34360/64/184)

DpShMCreate: sizeof(gw_adm) 48

DpShMCreate: SHM_DP_ADM_KEY (addr: 07920040, size: 4891728)

• ERROR => DpShMCreate: ShmCreate SHM_DP_CA_KEY(rc=4) [dpxxca.c 181]

• ERROR => DpIPCInit2: DpShMCreate [dpxxtool2.c 462]

• DP_FATAL_ERROR => DpSapEnvInit: DpIPCInit2

• DISPATCHER EMERGENCY SHUTDOWN ***

NiWait: sleep (5000ms) ...

NiISelect: timeout 5000ms

NiISelect: maximum fd=1

NiISelect: read-mask is NULL

NiISelect: write-mask is NULL

Tue Aug 21 17:07:38 2007

NiISelect: TIMEOUT occured (5000ms)

DpHalt: shutdown server >nw04s_NWS_02 < (normal)

DpJ2eeDisableRestart

Switch off Shared memory profiling

ShmProtect( 57, 3 )

ShmProtect(SHM_PROFILE, SHM_PROT_RW

ShmProtect( 57, 1 )

ShmProtect(SHM_PROFILE, SHM_PROT_RD

call semaphore clean-up function ...

***LOG Q0E=> DpSigGenHandler, Exception (c0000005) [dpnttool.c 432]

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C-STACK -

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SAP (R) - R/3(TM) Callstack, Version 1.0

Copyright (C) SAP AG. All rights reserved.

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Application exception occurred:

Exception : c0000005 (Access Violation)

App : disp+work.EXE (pid=8004)

When : 8/21/2007 17:7:38.578

Threads : 2

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Computer Name : NW04S

User Name : SAPServiceNWS

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Number of Processors: 4

Processor Type: x86 Family 6 Model 15 Stepping 6

Windows Version : 5.2 Current Build: 3790

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State Dump for Thread Id 1cb4

eax=00000000 ebx=00000000 ecx=00000000 edx=00000000 esi=00000000 edi=00000001

eip=0042a530 esp=055ae364 ebp=055af3ec iopl=0 nv up ei pl zr na po nc

cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010246

function : DpVmcCheckDebugProxy

0042a517 33db xor ebx,ebx

0042a519 33f6 xor esi,esi

0042a51b 395d08 cmp [ebp+0x8],ebx

ss:0ab5b74e=????????

0042a51e 741f jz DpVmcCheckDebugProxy+0x37 (0042a53f)

0042a520 8b7508 mov esi,[ebp+0x8]

ss:0ab5b74e=????????

0042a523 a1c4ff7b02 mov eax,[sys_adm (027bffc4)]

ds:027bffc4=00000000

0042a528 4e dec esi

0042a529 f7de neg esi

0042a52b 1bf6 sbb esi,esi

0042a52d 83e6c6 and esi,0xc6

FAULT-> 0042a530 8898a41a0000 mov [eax+0x1aa4],bl

ds:00001aa4=??

0042a536 891d7cf57b02 mov [shutdownCount (027bf57c)],ebx

ds:027bf57c=00000000

0042a53c 83c63c add esi,0x3c

0042a53f a190f57b02 mov eax,[debug_proxy_pid (027bf590)]

ds:027bf590=00000000

0042a544 3bc3 cmp eax,ebx

0042a546 0f84b4000000 je DpVmcCheckDebugProxy+0xf8 (0042a600)

0042a54c ff3580f57b02

ds:027bf580=00000000

push dword ptr

[debug_proxy_handle (027bf580)]

0042a552 50 push eax

0042a553 e8b82b0100 call DpProcDied (0043d110)

0042a558 84c0 test al,al

0042a55a 59 pop ecx

0042a55b 59 pop ecx

--> Stack Back Trace <--

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name

055af3ec 00412fc1 00000001 00000002 055afc98 00000000

disp+work!DpVmcCheckDebugProxy [dpxxvmc.c (1173)]

055af480 00415329 00000001 00001388 01c80c2c 7c36a4b4 disp+work!DpHalt

[dpxxdisp.c (9932)]

055afc98 004189bc 01c81398 01c80c2c 00000001 00000000

disp+work!DpFatalErr [dpxxdisp.c (17575)]

055aff00 004216ee 00000000 00000000 7ffd4000 055aff60

disp+work!DpSapEnvInit [dpxxdisp.c (1379)]

055aff14 00401080 00000002 00396aa8 00000001 00000000 disp+work!DpMain

[dpxxdisp.c (1076)]

055aff60 011d9ae0 00000002 00396aa8 003975c8 01c37000

disp+work!nlsui_main [thxxanf.c (82)]

055affc0 77e6f23b 00000000 00000000 7ffd4000 00000000

disp+work!wmainCRTStartup [crtexe.c (395)]

055afff0 00000000 011d999d 00000000 00905a4d 00000003

kernel32!ProcessIdToSessionId

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State Dump for Thread Id 10bc

eax=0004c070 ebx=00000103 ecx=05ac42d0 edx=00030000 esi=00000000 edi=00000000

eip=7c8285ec esp=0790fec0 ebp=0790ff04 iopl=0 nv up ei pl zr na po nc

cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246

function : KiFastSystemCallRet

7c8285ec c3 ret

7c8285ed 8da42400000000 lea esp,[esp]

ss:0790fec0=7c8270fb

7c8285f4 8d642400 lea esp,[esp]

ss:0cebc223=????????

--> Stack Back Trace <--

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name

0790ff04 01127ee6 000006ac 00000000 00000000 0039a768 ntdll!KiFastSystemCallRet

0790ff84 7c349565 00000000 00000000 00000000 05ac42d0

disp+work!SigIMsgFunc [signt.c (610)]

0790ffb8 77e64829 05ac42d0 00000000 00000000 05ac42d0 MSVCR71!endthreadex

0790ffec 00000000 7c3494f6 05ac42d0 00000000 00000000 kernel32!GetModuleHandleA

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call clean-up function ...

SigICallExitRoutine: call exithandler (DpHalt)

DpHalt: shutdown server >nw04s_NWS_02 < (normal)

DpJ2eeDisableRestart

Switch off Shared memory profiling

ShmProtect( 57, 3 )

ShmProtect(SHM_PROFILE, SHM_PROT_RW

DpShmPrfSwitch : State already set (OFF)

ShmProtect( 57, 1 )

ShmProtect(SHM_PROFILE, SHM_PROT_RD

[vincentlim826 · Accepted solution]

Dear Maria,

Problem is due to creation of shared memory. There was no enough shared memory was available for the server to start.

Are you in Unix or Windows ?

32 bits or 64 bits ?

- If you in Unix system, do a cleanipc and reboot server

- If you're in Windows system, then normally a reboot should help. If a

reboot doesn't work it would means that the dispatcher can't address a

continuous chunk of the shared memory.

Try to utilize Windows /3GB option if you haven't

implemented it yet (normally this option is for 32 bits)

SAP Note 546361 FAQ: Storage problems on NT/Windows 2000

SAP Note 313347 Windows NT, 2000, 2003: Editions and memory usage

and also ZAMM ( Zero Administration Memory Management) as per SAP note 88416.

cheers,

Vincent

[Former Member · Accepted solution]

Vincent I restarted the server and it´s ok.

Thank you.