Hi,
Please make sure you have assigned correct order reason with the appropriate assign type for primary and secondary documents:
To make the credit and debit memos and memo requests relevant for retroactive billing, you
need to assign a type to the order reason as follows:
<i><b>-> for primary documents, assign type 2
->for secondary documents, assign type 1
->for documents which are not relevant for retroactive billing, do not assign a type</b></i>
You assign types to order reasons in Customizing for Sales and Distribution (choose Sales->Sales Documents ->Sales Document Header-> Define order reasons).
<u>Primary Documents</u>
Primary documents are:
Invoices
Credit memos that refer to returns
Credit and debit memos in which you have entered the relevant order reason
You can also assign an order reason to a memo request which then passes it along to
the referenced credit or debit memo.
<u>Secondary Documents</u>
Secondary documents are the following billing documents in which you have entered the relevant
order reason:
Credit and debit memo requests
Credit and debit memos
The system displays such a document only when it has been created with reference to the
invoice and when the currencies in both documents match.
<b>Reward if helpful.</b>
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