on 08-21-2007 1:02 PM
Hi
Can u pls guide me where can I get documentation regarding the use of Solution manager.
Eg. creating a support notification and responding the notification by the helpdesk/processor until the issue reported is closed.
Thanx in Advance
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Hi Rasika,
You can get the necessary details regarding support notifications in the service desk area of SolMan.
Follow the below link
https://websmp205.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000633637&;
Under "Technical Roles", go to "Customer's Support Organization".
There in the "Service Desk" area you can find all information relating to your requirement.
Dont forget to reward points for useful answers.
best rgds,
Alagammai.
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