on 08-21-2007 8:53 AM
Hello,
Does anyone try automaticaly send SAP Office message to creator to satellite system in time of changing support message status from NEW to IN PROCESS (like sending e-mail via Internet)?
Is it possible? Can anyone help me to implement this task?
Thank you.
Hi Ivan,
There are 2 ways to achieve either you want to send a mail everytime a message is created to the message creator or depending upon the status.
To achieve this log on to sppfcadm and then choose crm_order and click define action and profile and select the relevant one for urs.
Then you get the action definitions depending upon that profile..here you can create a z one also for ur purpose.
Create a new one and set it as partner dependent and select the field value by F4 in the partner function.
Now you have to shedule the action.
come back to initial screen and now select condition configuration tab and set the condition for ur action dep upon status.
Please reward points for the same.
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Hi Ivan,
Yes, please refer to note 691303.
Regards,
Latief
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