Blank page after logged into portal system

[Former Member]

Hi,

After logged into our portal system, we are getting blank page with white space. This is not quite common for all users, few users able to view screens at portal systems.

Please help me to resolve this issue.

Thanks in advance

Regards

Srinias

[vmadhuvarshi_ · Accepted solution]

Srinivas,

Looks like the users not seeing anything have roles which does not have any content in them. Take any of these users and look for assigned roles in 'User Administration'. If there is no content assigned to these roles then assign some relevant content, else make these users part of the group that other users seeing content are part of.

Hope this helps.

Vishwas.

[vmadhuvarshi_]

Hi Srinivas,

Would you please update the status of your question, whether it is solved or not. If solved, what helped you solve it so that other users may be benefited from correct answers.

Thanks,

Vishwas.

[Former Member]

Vishwas,

Sorry, Problem not solved..we opened OSS message to SAP.

Regards

Srinivas

[thierry_renault]

Are you using FPN and Remote Role Assignment? If yes, please have a look to OSS note 1025374

Best regards,

Thierry

[Former Member]

Thierry,

We had a similar problem, and your OSS recomendation solved it. Thanks!

Bryan

[thulasi_td]

Hi,

Please check users role assignment and also portal desktop assigned.

http://help.sap.com/saphelp_nw70/helpdata/en/6a/f72f1c9539420ebee0b8734110aaac/frameset.htm

Regards,

Thulasi

[Former Member]

Hi Srinivas,

Check the roles assigned to the users. You can also check whether the users have end user permissions to the content assigned to them.

Inspect the default trace file for error logs related to the user group.

Regards,

Abhishek

[Former Member]

please try to find if there is any difference in how the users are accessing the portal. Check the user group who are getting the portal perfectly with who are not. See if they are accessing the portal via IP address (suggest them to access via domain name in that case). Also check the IE version and match it with working users.

Regards,

Shubhadip