CRM survey suite - Test URL - Blank Screen

[Former Member]

Hi All,

I generated the URL for a survey but when when I try to test it gives a blank screen.

The system I am testing is a system copy of another system. In the source system the URL works fine.

I have made changes in the xml file to point to the correct host, client and port number.

Could someone please help.

Thanks

S.

[Former Member]

Hello Shabnam,

I faced a similar problem and this is the solution after which the URL starts working is as follows:

Refer note: 857535 and do the following:

TCode: se24 -- CL_SURVEY_CATSERVER

Execute method SET_CATSERVER_ABAP

Leave parameter USER empty.

Now check the survey URL will start working.

Regards,

Khushboo

<b>Do reward points !</b>

[Former Member]

Hello Shabnam,

I am facing the same problem. If you have been able to solve it, kindly help me.

Your help will be truly appreciated.

Regards,

Khushboo

[Former Member]

Kushboo,

We had to do a system copy before I could get to the problem.

Please try executing the program "W3_PUBLISH_SERVICES" and see if it works. I was planning to do that.

Thanks

S.

[Former Member]

Hi Shabnam,

Thanks for replying. In our case too the Survey URL is opening up on the basic server, but a blank page is appearing on the server which is a copy of the basic one.

I have however run the report W3_PUBLISH_SERVICES, but to no avail.

Since our scenarios are alike, do help me in case you figure a way out of the problem.

Thanks for your help.

Regards,

Khushboo

[Former Member]

HI Shabnam,

Can you please tell me how to generate the URL for Survey? in CRM 5.0.

I tried to generate URL but I could not since I dont have idea on which entry should be maintained in

Get Option:

Get file:

Send Option:

Send file:

and Survey URL was grayed out.

Can you please tell me how to go forward with this issue?

Thanks in advance,

-Rahul.

[Former Member]

have you tried to use the latest patch level?

[Former Member]

Thanks for your reply.

Yes we are on the latest patch. Like I mentioned the system I am having a problem with is a system copy of another system. It works in the source system, I am having this proble only in the target system. I am not sure what I am missing.

Thanks

S.

Message was edited by:

Shabnam